Privacy Policy

Welcome to Cleoplay, the premier Egyptian-themed online casino experience. We are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

1.1 Personal Information

When you register for an account with Cleoplay, we collect personal information that you voluntarily provide to us. This includes but is not limited to your full name, email address, date of birth, phone number, residential address, and payment information. We also collect information about your gaming preferences and account activity to enhance your experience on our platform.

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website or use our services. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other technical data. We use cookies, web beacons, and similar technologies to collect this information and improve your user experience.

1.3 Gaming Data

We collect information about your gaming activities, including games played, bets placed, winnings and losses, bonus usage, and other gameplay statistics. This data helps us provide personalized gaming experiences and ensure fair play across our platform.

2. How We Use Your Information

3. Information Sharing and Disclosure

We take your privacy seriously and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include payment processors, game developers, marketing agencies, and customer support services. All service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or regulatory inquiry. We will also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Security

Our security measures include encryption of sensitive data, secure socket layer (SSL) technology for data transmission, regular security audits, access controls, and employee training on data protection practices. We also maintain compliance with industry standards and regulations governing online gaming and data protection.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, and we are committed to respecting these rights. Depending on your jurisdiction, you may have the following rights:

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device when you visit our website. They help us remember your preferences, understand how you use our site, and improve our services.

We use different types of cookies, including essential cookies that are necessary for the operation of our website, performance cookies that help us understand how visitors interact with our website, and marketing cookies that help us deliver relevant advertisements. You can control cookie settings through your browser preferences, but please note that disabling certain cookies may affect the functionality of our website.

7. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the jurisdiction where our servers are located and choose to provide information to us, please note that we transfer the data to that jurisdiction and process it there.

We ensure that any international transfers of your personal information are subject to appropriate safeguards, such as standard contractual clauses or adequacy decisions, to protect your privacy rights and interests.

8. Children's Privacy

If we discover that we have collected personal information from a minor without proper consent, we will take steps to delete that information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy will constitute your acceptance of such changes.

10. Contact Information