Terms & Conditions

Welcome to Cleoplay, the premier Egyptian-themed online casino platform. These Terms and Conditions ("Terms") govern your use of our website, games, and services. By accessing or using Cleoplay, you agree to be bound by these Terms. Please read them carefully before using our platform.

1. Acceptance of Terms

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

These Terms constitute a legally binding agreement between you and Cleoplay Gaming Ltd. We reserve the right to modify these Terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher) to use our services. By registering an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

2.2 Account Creation

To access our games and services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

2.3 Geographic Restrictions

Our services may not be available in all jurisdictions. You are responsible for ensuring that your use of our services complies with applicable local laws and regulations. We reserve the right to restrict access to our services in certain jurisdictions without prior notice.

3. User Conduct and Responsibilities

As a user of Cleoplay, you agree to conduct yourself in accordance with applicable laws and these Terms. You are prohibited from engaging in any of the following activities:

4. Gaming Rules and Fair Play

4.1 Game Integrity

All games on our platform use certified random number generators (RNGs) to ensure fair and unbiased outcomes. We regularly audit our games to maintain the highest standards of fairness and integrity. Any attempt to manipulate or interfere with game outcomes is strictly prohibited.

4.2 Betting Rules

All bets are final once placed and cannot be canceled or modified. In the event of a technical malfunction that affects game outcomes, we reserve the right to void affected bets and refund the original stake amounts. We maintain detailed logs of all gaming activity for dispute resolution purposes.

4.3 Responsible Gaming

5. Financial Terms

5.1 Deposits and Withdrawals

You may deposit funds into your account using approved payment methods. All deposits are subject to verification procedures, and we reserve the right to request additional documentation to verify the source of funds. Withdrawals are processed according to our standard procedures and may be subject to verification and security checks.

5.2 Currency and Exchange Rates

Our platform supports multiple currencies, and all transactions are processed in the currency of your account. Currency conversion rates are updated regularly, but we do not guarantee the accuracy of exchange rates displayed. You are responsible for any currency conversion fees charged by your payment provider.

5.3 Fees and Charges

We strive to keep fees to a minimum, but certain transactions may be subject to processing fees. Any applicable fees will be clearly disclosed before you complete a transaction. Third-party payment providers may charge additional fees, which are beyond our control.

6. Bonuses and Promotions

We offer various bonuses and promotional offers to enhance your gaming experience. All bonuses are subject to specific terms and conditions, including wagering requirements, time limits, and game restrictions. These terms are clearly stated in the promotion details and must be met before bonus funds can be withdrawn.

We reserve the right to modify or cancel any promotional offer at any time. Abuse of promotional offers may result in forfeiture of bonuses and potential account suspension.

7. Intellectual Property Rights

All content on our platform, including but not limited to games, software, graphics, text, logos, and trademarks, is the property of Cleoplay Gaming Ltd. or our licensors and is protected by intellectual property laws. You are granted a limited, non-exclusive license to access and use our services for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, or create derivative works of any content without our express written permission. Any unauthorized use of our intellectual property may result in legal action and termination of your account.

8. Privacy and Data Protection

We take your privacy seriously and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your data. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Account Suspension and Termination

9.1 Suspension by Company

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or for any other reason we deem necessary to protect the integrity of our platform and other users. Suspended accounts will have limited access to services until the issue is resolved.

9.2 Self-Exclusion

You may request self-exclusion from our services for a specified period or permanently. During the exclusion period, you will not be able to access your account or our services. Self-exclusion requests are irreversible for the specified duration.

9.3 Effect of Termination

10. Limitation of Liability

Our services are provided "as is" without any warranties, express or implied. We do not guarantee that our services will be uninterrupted, error-free, or completely secure. To the maximum extent permitted by law, we disclaim all warranties and limit our liability for any damages arising from your use of our services.

In no event shall Cleoplay Gaming Ltd. be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, regardless of the theory of liability.

11. Dispute Resolution

11.1 Customer Support

If you have any disputes or complaints, please contact our customer support team first. We are committed to resolving issues fairly and promptly. Most disputes can be resolved through direct communication with our support staff.

11.2 Alternative Dispute Resolution

If a dispute cannot be resolved through customer support, it may be submitted to an independent alternative dispute resolution (ADR) provider. We will provide information about available ADR services upon request.

11.3 Governing Law

These Terms are governed by and construed in accordance with the laws of Malta. Any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malta.

12. Technical Requirements

To access our services, you need a compatible device with internet access and an up-to-date web browser. We support the latest versions of major browsers including Chrome, Firefox, Safari, and Edge. Some games may require additional plugins or software, which will be clearly indicated.

You are responsible for maintaining your internet connection and ensuring your device meets the minimum technical requirements. We are not liable for any issues arising from inadequate technical infrastructure on your end.

13. Updates and Modifications

We may update our games, software, and services from time to time to improve functionality, security, and user experience. These updates may be implemented automatically, and continued use of our services constitutes acceptance of such updates.

We reserve the right to modify these Terms at any time. Material changes will be communicated through our website or via email. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely approximates the intent of the original provision.

15. Contact Information